All support is provided via support tickets from our support Helpdesk.By using tickets we maintain a record of all communication between you and us allowing you to refer back to previous discussions at any time and have full remote remote access to all your tickets from any location.
This allows us to provide the most reliable and fair (first come first served) level of support and avoids any communication related disputes.
Before contacting us please make sure you have read the quickstart user guide and have checked our knowledgebase for possible solutions, if you are unable to find a solution please open a support ticket before calling us.

Our SLA for responding to support tickets is 24 hours, although we aim to respond within 4 hours during normal business hours. However please remember that emails do sometimes go missing, so please be sure to check your junk mail folder for replies and to log into the ticket system to check for a reply before assuming we have ignored you.

Please add cfmxhosting.co.uk and bluethunderinternet.com to your whitelist to make sure you receive emails from us.

:: Tutorials & Documentation ::

:: Support Helpesk ::

We also host www.cfdmldeveloper.com, a community for ColdFusion developers providing free ColdFusion development hosting. By joining <cfmldeveloper> you will have access to discussion lists and forums and be able to seeks advice from hundreds of other developers, many of whom are also our customers.
Because we host <cfmldeveloper>, and it uses our control panel, this is a convenient place for you to do testing and development before deploying on our servers. Domains setup within a <cfmldeveloper> account can be migrated to your CFMXhosting account in HELM.
PLEASE NOTE: We do not provide direct support for <cfmldeveloper> here. Support is provided on the <cfmldeveloper> site and by the community.

We also provide pay per incident advanced technical support and consulting/development options. Advanced support incidents are charged at £75 per incident. Consultancy is provided at £65 per hour unless otherwise quoted. Please contact us to discuss your requirements.

If you have a non-managed server with us, you will need to purchase a support incident to obtain support for your server.

What we do:-

• Programming/Web Development
  • CFML - ColdFusion/Railo development and migration
  • PHP Development-Smarty, Cake PHP, Zend Framework
  • ASP/ASP Dot NET Development-AJAX, Web Services
  • Website Design-XHTML, CSS, Flash
  • Search Engine Optimisation, On-Page, Off-page, Internet Marketing, Link Campaign, PPC
  • Mobile Application Development - Blackberry Applications, iPhone Applications
  • CMS-Joomla, Drupal, Dot Net Nuke, WordPress
  • CRM Applications-Typo3/Vtiger/SugarCRM
  • Shopping Carts-Zencart /X-cart/ OSCommerce/ Magento
  • Payment Gateway Integration-PayPal/ WorldPay/ Google Checkout/ Protx/ Secpay etc
  • Help in debugging your application
  • application optimisation and performance
  • Code review (review of your application code and database to identify any potential problems and report on the overall quality of work)
  • ColdFusion Administrator Configuration and Training
  • Fusion Reactor
  • Database design and development
• Server Support
  • Microsoft Windows, Linux
  • Server configuration and security
  • Application installtion and support
• Other 3rd Party Products
  • MDaemon Mail Server
  • Hmail Server
  • Merak Mail Server
  • Smarter Tools
  • Gene6 FTP Server
  • HELM Control Panel
  • DotNetPanel
  • Microsoft Products
  • more....